The successful candidate will be primarily responsible for answering remote support requests from customers of Biosero’s Green Button Go and other automation software products. You will be called upon as the company’s externally-facing front line technical support representative to customers and colleagues for questions related to software and integrated platforms; and will be a partner to the software team to maintain your knowledge of Biosero automation software. Please note, this position is for technical support of Biosero software only; and is NOT a desktop IT support role for office applications.
The position works closely with sales, applications, software, and integrations team members to assure fast response to, and resolution of, customer technical support requests. Position requires regular early morning work beyond standard business hours to support colleagues in other time zones, and occasional travel, up to 15% outside the immediate Southern California territory.
This is a full-time position and benefits include medical, dental, life insurance, and matching 401k.