Technical Support

Support Your System Deserves from Automation Specialists

Biosero’s global support team is ready to help you achieve your automation goals. Automation support engineers and field application specialists located in service hubs across North America and Europe support Green Button Go software configurations, drivers, custom automation integrations, and hardware installations. These automation specialists are factory trained and certified to deliver fast, reliable, quality assistance.

Whether you need help with software configuration or automation components, trained specialists can provide technical support remotely, or book on-site automation consultations. Annual service agreements are also available to provide you with planned, budgeted care.

There are five services hubs in North America, including San Diego, San Francisco, Chicago, Boston and Philadelphia. Each office stocks critical parts and supplies to ensure our customers receive the most efficient service throughout North America. Our extended support network provides global support for those customers with international locations.

Testimonials

"Our lab had some legacy equipment that we needed to get up and running quickly. We reached out to Biosero, and the service team quickly scheduled an onsite visit. The Biosero engineer came fully prepared and even brought extra spare parts that we hadn’t even requested, just in case they were needed. By the end of the visit, the hardware was up and running and we were able to test the instrument the next day. Thanks for the white glove treatment and service!”

Reed Kelso, PhD
Senior Director of Automation
Freenome Inc.

Green Button Go Support Plans

Keep-it-Going Annual Support* plans are also available for Green Button Go software products. This care plan includes immediate access to all Green Button Go software upgrades, major and minor, throughout the year, as well as hotfixes. It also provides access to the online driver library where you can download additional plug-ins you purchase from the cloud. Best of all, Keep-it-Going Support plans give you quick response technical and installation support on-site or via phone.

Automation Support Plans

Choose how to support your automation solution. On-site and remote support options are available for custom automation components, as well as full-coverage annual support agreements, planned maintenance plans, and calibration and custom consultation services.

Warranty

An all-inclusive, one-year warranty covers Biosero software and automation components. Extended warranty agreements are also available.

Biosero Support

service@biosero.com

+1 833-GBG CALL (424-2255)

* New hardware integration, application support, new method development, computer hardware, custom feature requests are not included in the Keep-it-Going support plans but are available from Biosero. Please contact Biosero Sales for more information.

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